F. A. Q.

Q. Does the DVR.Webcam app support external webcam?

Yes, the DVR.Webcam app works all USB webcams as long as it's detected by the OS.

Q. Does the DVR.Webcam app support my IP camera?

Most likely. The app works with MJPEG, JPEG and H.264 cameras. There is a search tool that you can access from the app to find the camera URL stream. There are many different IP camera models (even the same model might have different firmware), so we can't guarantee it would work on your particular model.

The free trial download will let you test your camera and make sure it works before purchasing.

Q. How many cameras can the app simultaneously record?

The app can be used to theoretically to stream up to 12 cameras. The actual number of cameras that you can use in your environment depends on two factors:

  • The hardware running the app. The DVR.Webcam app performs real time video encoding for each camera. Therefore, it consumes additional hardware resource for every camera it streams.
  • The network connection to the cloud provider. Each additional camera would consume additional network bandwidth.
In general, if you experience slowness or other performance issue when adding cameras, check the device's system resource monitor and see if resource is maxed out.

Q. How to edit or delete a camera?

Click the lower right corner of the camera view, and select the edit or delete option.

  • Edit or Delete a Camera
Q. Why I got the "iCloud is not correctly configured" message?

Be sure your mac has iCloud Drive installed. Then, enable the DVR.Webcam app from your mac's System Preferences -> iCloud -> iCloud Drive.

  • Enable the DVR.Webcam app from your mac's System Preferences -> iCloud -> iCloud Drive.

  • Enable the DVR.Webcam app from your mac's System Preferences -> iCloud -> iCloud Drive.
Q. How are my recordings secured in the cloud?

Your DVR recordings are stored directly in your iCloud account, and are therefore secured just like any other files in your iCloud acocunt. Our website does not store or cache your login or DVR recordings.

Q. How many days will my recording be kept?

You can set the number of days to retain the DVR recordings from the app's Options screen. To free up storage, the app automatically deletes recordings older than the specified days.

The default value is 1 day.

  • Set the number of days to retain the DVR recordings.
Q. Can I view the cameras live?

Recordings are stored in segments of 60 seconds each, so there is at least a 60 seconds delay.

Q. How much cloud storage do I need?

The amount of the storage required depends on the number of cameras, the encoding bit rates, and the number of days to retain the DVR recordings.

You can set encoding bit rates and the number of retaining days from the app's Options/Settings screen. The app can estimate the daily storage based on your selection.

The estimated amount is for running one camera continuously for one day. If you have multiple cameras, multiply the result by the number of cameras. Also note, if your camera doesn't include audio, the required storage would be significantly lower.

If you need additional storage, please visit your cloud provider's website, and upgrade the storage plan.

  • Set the encoding bit rates and get the estimated daily storage required.
Q. I have an unanswered question. Where to get help?

Contact us via email at support@dvr.webcam, or use the following link: